Customised and standardised chrome wire and stainless steel shelving solutions

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FAQs

Frequently Asked Questions

  1. Do I have to set up an account to make a purchase?

    No, you do not need to set up an account, however, setting up an account only takes a few minutes and will remember your details for future orders. Once you have set up an account, you will receive a username and password for you to sign in. This will allow you to easily access account information next time you log in. Once you register, you have access to your account instantly.

    The registration process is simple and will only ask for you standard questions including your company name, contact person, address, phone and email address.

  2. How do I cancel an order or item from my order?

    You can contact us as soon as possible to arrange for your order to be altered – please call us on 02 9524 6255

  3. How do I purchase certain products?

    Once you have found the product that you require, simply select from the drop down box which option you would like and then click on the "Add to Cart" button on the page. This will automatically add this product to your cart. You can update your cart at any stage by clicking on the "My Cart" button at the top or side of the page.

    Once you have finished browsing, click on "Checkout" which will take you through the process of finalising your order and paying. You can pay by setting up an account/becoming a member - which will remember your details for future orders.

    Alternatively, you can add items to a quote by clicking the "Add to Quote" button - this will allow you to identify certain items you may require for a customised order. A CWSA representative will contact you regarding this quotation request.

  4. How much is the delivery fee and what are the shipping times for my order?

    Freight charges vary depending on the product being ordered. All chrome wire shelving static and trolley kits, chrome wire baskets and accessories have a freight charge of $30 (+ GST). The hospital carts, utility trolleys and other carts have a freight charge of $200. All freight charges will be incorporated at the checkout of your order. Shipping times are estimated at up to 1 working week for metropolitan areas with some regional areas longer. Some items may not be in stock but we will notify you if this is the case. Please contact us to find out if a product you are after is in stock and any estimated delivery times.

  5. Is ordering safe?

    When purchasing from Chrome Wire Shelving Wholesalers Australia/National Surgical Corporation, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. All personal information that you supply is safeguarded and your privacy is protected with our secure server software (SSL). CWSA does not distribute your information to any third parties. When you place an order with us, you can feel safe that your information is secure.

  6. What do I do if I forgot my password?

    If you have forgotten your password, please click on the 'forgotten password' button and a new one will be sent to you.

  7. What is the minimum dollar amount I can order?

    There is no minimum dollar amount you have to order - you can purchase only 1 item if that is all you require.

  8. What warranty do the chrome wire shelving units have?

    All CWSA chrome wire shelving products have a 1 year warranty. Chrome wire is not designed for wet areas, so if a shelving unit has been placed in an area where it is exposed to water or other liquids, then the warranty is void. If you would like a shelving solution for a wet area, please see our stainless steel shelving range.

  9. Can I return an item?

    Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Please contact us on 02 9524 6255 if you have any problems with your order.